CapaOne
A Large Municipal IT Department Managing Thousands of Devices.
Ishøj Municipality’s IT department consists of 21 employees, 14 of whom work directly with IT operations and support. They manage more than 2,500 devices across the municipality, making automation and consistency essential to maintaining stability and security.
CapaOne has become a central part of daily operations, reducing manual effort and improving oversight, according to IT Systems Administrator Victor Bjørke.
Business Challenge
Reducing Manual Work While Maintaining High Security
Managing thousands of devices required extensive manual work related to updates, configurations, and device onboarding. The team needed to ensure compliance with the Center for Cyber Security guidelines while supporting a large and varied device landscape. Frequent browser and software updates, driver updates, and mobile device configurations were particularly time-consuming.
Ishøj Municipality needed a solution that could automate these workflows, reduce manual tasks, and strengthen IT security.
The Solution
Unified Endpoint Management Enhanced with CapaOne Cloud Services
Since 2008, Ishøj Municipality has relied on the, on-premise product, CapaInstaller as its Unified Endpoint Management solution.
Over time, they expanded their setup with several CapaOne cloud products to increase automation and visibility.
Workflows now handle updates for drivers, third-party software, and browsers — ensuring compliance and reducing manual effort.
Key solutions include:
- CapaOne Driver Manager to update drivers automatically via workflows
- CapaOne Experience Monitor to provide real-time insight into device status
- CapaOne Mobile Manager to manage Android, iOS, and iPadOS devices
Group-based configuration has made onboarding new mobile devices significantly easier:
Support places a new device in the correct group, and the system automatically handles configuration and updates.
Using Experience Monitor, the IT department can quickly generate reports on unstable devices, making it easy to take action and provide a better experience for end users.
The Outcome
Automation, Stability, and Clear Return on Investment
CapaOne has reduced the amount of manual work required to keep devices updated and compliant. Automated browser, software, and driver updates ensure the municipality meets security requirements. Mobile device management has become more predictable and efficient, saving time across the IT department.
The municipality has achieved a tangible return on investment, especially in its iPhone management workflows. Reset and onboarding processes no longer rely on users, significantly reducing both workload and frustration.
CapaSystems Support is also highlighted for its value, offering personalised assistance from a team that understands Ishøj’s specific setup.
The Highlights
Key Improvements Experienced by Ishøj Municipality
- Significant reduction in manual work through automation
- Improved compliance with security guidelines
- More efficient onboarding and management of mobile devices
- Real-time visibility into device stability through Experience Monitor
- Time savings on browser and software updates
- Tangible ROI from streamlined iPhone management
- Strong support experience due to supplier familiarity with the environment
Client Testimonial
“Today, CapaOne is an essential part of our IT preparedness. It ensures that our devices are always updated and ready for use. We’ve left much manual work behind. Everything operates automatically — especially Mobile Manager, which has made a huge difference for us.
CapaOne takes care of updates without us lifting a finger. Especially with frequent browser updates, we wouldn’t have been able to keep up without automation."
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