CapaOne
A Municipality with Shared IT Responsibilities Across Departments.
Holbæk Municipality manages approximately 5,500 PCs across education, administration, and municipal services. Around 30 IT employees work across Digitalization, Operations, and Support.
Regardless of department, the teams use the same system and the same dashboard, enabling a shared understanding of the IT environment.
Business Challenge
Creating a Common Foundation for Operations and Support
With several departments involved in endpoint management, Holbæk Municipality needed a shared system that allowed employees to look at the same data and use the same terminology.
The IT team also faced recurring tasks related to updating third-party software, identifying device issues, and managing administrator rights — areas where manual work could be time-consuming.
Security requirements are increasing continuously, and the municipality must maintain a restrictive approach to administrator permissions and overall endpoint management.
The Solution
On-premise CapaInstaller Combined with CapaOne Cloud Services
Holbæk Municipality has used the on-premise product, CapaInstaller, since 2020 and later expanded to a hybrid setup that includes several CapaOne SaaS products:
- CapaOne Application Manager to automate updates for third-party software via workflows
- CapaOne Experience Monitor to gain an overview of potential device issues
- CapaOne Privilege Manager as a PAM solution, particularly for the municipality’s schools
The municipality follows a restrictive security model: employees do not have local administrator rights by default. Approved applications can be installed through the CapaInstaller software catalog; other installations require Support.
The shared Capa environment strengthens collaboration across the department.
The Outcome
Shared Dashboards, Better Insight, and Earlier Detection of Issues
CapaOne Experience Monitor gives Holbæk Municipality real-time insight into device status, making it easier to identify recurring problems across machines. This helped the IT department link a repeated Windows error to a specific third-party program by observing how often the issue appeared across devices.
The reliability dashboard offers a clear starting point for troubleshooting and helps prioritize efforts quickly.
Holbæk Municipality also uses CapaOne’s endpoint insights to see which devices require feature updates or have other update needs. The common dashboard ensures that Municipality’s Operations and Support teams speak the same language and base decisions on the same data.
The Highlights
Changes Experienced by Holbæk Municipality
- Shared dashboard across IT departments for consistent understanding
- Automated updates for third-party software
- Real-time detection of device issues through Experience Monitor
- Easier identification of recurring errors across machines
- Restrictive security model supported through CapaOne Privilege Manager
- Clear insight into update and feature-update needs
- More efficient troubleshooting through unified data
Client Testimonial
“The Reliability dashboard provides a quick and clear starting point for troubleshooting, allowing us to focus. Having to look at the same dashboards is a real advantage for us."
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